Terms and Conditions

1. About these terms

These terms are an agreement between Matlea Technologies Ltd. ("Matlea", "we", "us", or "our") and the person or organisation using the Matlea website or services ("you"). By using the site or placing an order for a service, you agree to these terms and any written order form or service agreement that applies to your account.

2. What Matlea provides

Matlea provides software capabilities that may include AI phone ordering, direct online ordering, reservations, promotions and discount codes, and loyalty and rewards. Availability depends on the services selected, the restaurant's configuration, technical dependencies, and the applicable order or service agreement.

Matlea assists with customer conversations and operational actions. It does not guarantee that every menu question, order, reservation, dietary request, or customer instruction will be interpreted correctly. Restaurants remain responsible for reviewing their menu, service rules, configuration, fulfilment, food safety decisions, and customer communications.

3. Accounts and configuration

• You must provide accurate information and keep account credentials secure.
• You must only give Matlea information and instructions that you are authorised to provide.
• You are responsible for keeping menus, prices, availability, promotions, reservation rules, loyalty rules, and contact details accurate.
• You must tell us promptly if you believe an account or credential has been misused.

4. Customer and guest data

You must have the rights, notices, permissions, and lawful basis needed for any personal data you provide or instruct Matlea to process. This includes data relating to callers, guests, customers, orders, reservations, loyalty accounts, dietary requirements, and marketing preferences. The applicable service agreement or data-processing terms govern Matlea's processing of workspace data.

5. AI and human review

AI-generated or automated responses are provided to support your service, not to replace your responsibility for the final outcome. You should provide appropriate human review and escalation paths for unusual orders, allergy information, complaints, refunds, disputes, safety matters, and any situation where the system is uncertain.

6. Selected services and fees

Matlea does not sell Growth, Start, Soon, or bundled plan tiers on this site. You choose individual services and pay the fee shown for each selected service or agreed in your order form. Unless your order says otherwise, fees are billed monthly, exclude VAT or other applicable taxes, and continue until cancelled under the applicable agreement.

We may change publicly displayed prices for future orders. A price change for an existing service will be handled under the notice and renewal terms that apply to that service.

7. Acceptable use

You must not use Matlea to break the law, infringe another person's rights, send unlawful communications, submit malicious code, probe or disrupt the service, impersonate another person, or attempt to access data or accounts without authorisation. We may suspend access where reasonably necessary to protect the service, users, or other people.

8. Ownership

Matlea and its licensors own the website, software, documentation, branding, and other materials we provide, excluding content supplied by you or your customers. We give you a limited, non-exclusive, non-transferable right to use the selected services during the applicable service period.

9. Availability and third parties

We will use reasonable care to keep the service available, but we do not promise uninterrupted or error-free operation. The service may depend on telecommunications, hosting, payment, messaging, AI, or other providers. Third-party services are subject to their own terms, and no third-party integration or provider is included unless it is expressly stated in your order or service agreement.

10. Ending the service

You may cancel a selected service in accordance with the applicable order or service agreement. We may suspend or end access for material breach, non-payment, security risk, legal requirement, or where continuing the service is no longer reasonably possible. On termination, your right to use the affected service ends, subject to any agreed transition or data-export arrangements.

11. Liability and statutory rights

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or your statutory rights. Subject to that, Matlea is not responsible for losses caused by inaccurate restaurant configuration, unlawful instructions, misuse of the service, third-party failures, or matters outside our reasonable control. Any additional liability limits, warranties, service levels, or remedies will be stated in the applicable service agreement.

12. Governing law and contact

These terms are governed by the law of England and Wales, unless mandatory law requires otherwise. The courts of England and Wales will have exclusive jurisdiction for disputes between business users, subject to any mandatory consumer rights. Questions about these terms can be sent to legal@matlea.com.